Privacy Policy
How we collect, use, and protect your information
Effective Date: January 1, 2025
At Luntra Labs, Inc. ("Luntra," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luntra.one and use our real estate productivity tools.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email address, phone number)
- Company or organization name
- Professional role and industry information
- Property and financial data when using our Deal Calculator
- Communication preferences and feedback
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Pages visited and time spent on our site
- Referring website information
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our real estate productivity tools and services
- Process and respond to your inquiries and requests
- Send you updates about our products and services (with your consent)
- Analyze website usage and optimize user experience
- Ensure security and prevent fraud
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and providing services
- Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your personal information in a structured format
- Opt-out: Unsubscribe from marketing communications at any time
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it promptly.
10. International Users
If you are accessing our services from outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located and our central database is operated.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
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